The Gardens

COVID-19 UPDATE

Updated: 13.10.20

Dear Guests

It's business as usual, almost!

Since we reopened in July, we’ve gone above and beyond the Government guidelines to keep you and our team safe. We’ve worked incredibly hard to keep the impact of the regulations on your stay to a minimum and, judging from your wonderful feedback, we’ve managed to get the balance just right.

We’ve maximised the space between tables, reduced the number of bedrooms and increased our cleaning and sanitation to almost obsessive levels. All of this has been done with the friendly, professional service and warm smile that sets us apart.

Now, following on from this week's Government announcement, we’re clarifying what it means for you.

 

What does this mean for you?

The warm and welcoming smiles you're used to at Holdsworth House will still be there, however our team is required to wear face coverings whilst working in our public areas. And, in accordance with UK law, this applies to our guests too: you must wear a face covering in our public areas except when seated at a table to eat or drink*. If you don’t have one, or you’ve forgotten yours, don’t worry we can provide one for you.

Our restaurant and bar will close at 10pm each night: table reservations will start at 5.30pm and the latest bookings will be 8pm to ensure that everyone has a chance to dine before the curfew. If you run over on your meal, then desserts can be taken to your room and we will be introducing a ’nightcap’ cocktail menu that can be delivered direct to your door.

The Government's Rule of 6 applies: we can only accept bookings of up to six diners from one household (including those in your support bubble).

Test-and-Trace posters in the hotel will display a QR code for you to scan if you have the NHS App. If you do not have the App, we will be asking every guest (not just the lead guest) to leave their details so that we can submit these to NHS Test and Trace.

More information on all our Covid policy can be found below.

If you have a booking with us at present, which is now not permitted due to the change in guidance, we would ask that you make contact with our team on 01422 240024 to amend or reschedule. It will certainly assist us to navigate this new and uncertain bump in the road.

We’re still here. We’re still open and we hope you continue to visit Holdsworth House and that we'll see you soon.

Kind regards

Joseph Farrar
General Manager

Our Covid Measures

We have been awarded the official UK mark 'We're Good To Go' to signal that Holdsworth House is a business that has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

Guest considerations

We have removed all printed magazines, leaflets and brochures from the bedrooms and public areas. Some are available on request.

All guests are encouraged to use this website for information pre-arrival and for the duration of your stay.

 Where possible, all correspondence will be done via email and we will encourage guests to use online options for payments.

We have introduced perspex screens on our restaurant and reception desks.

 

Prior to arrival and check-in

Guests will receive an online check-in form, which is to be completed prior to arrival. This will also confirm that no member of the visiting party is displaying symptoms and that they are all from the same household or bubble, as per the Government's advice at that time.

Whether you’re dining with us or staying over, you must agree to us taking your forehead temperature on arrival. This is an unobtrusive and quick procedure done with a digital infra-red thermometer, without touching you. Anyone with any symptoms will be asked to re-arrange their booking for a future date and this will be done free of charge.

Sanitiser stations will be positioned at the entrance and throughout the hotel, and you are asked to use this upon entry and as you move around the building.

Our luggage storage and assistance service is currently suspended.

Check-in and key collection will be done in a safe, efficient and contactless way.

 

Housekeeping

All touch points will be sanitised as frequently as possible. Frequent use items, such as door handles, bannisters and public area toilets, will be cleaned regularly. We will have a dedicated member of the team on hand throughout the day to sanitise the public areas.

All bedrooms and public areas will be cleaned using hospital-grade cleaning products.

Daily servicing of your bedroom will now only be done on request and at a coordinated time.

Where possible, rooms will be left unoccupied for 20 hours before the next guests’ arrival.

Bedrooms will be decluttered for ease of cleaning and any nonessential items, such as cushions, throws and ornaments, will be removed.

Sanitiser will be readily available on request.

 

Dining

Adjustments have been made to the hotel and restaurant to allow for more space and social distancing. We have further enhanced our garden and outdoor space too to create more seating for al fresco dining.

Breakfast dining times will be pre-booked and will be table service only.

Lunch, afternoon tea and dinner will also need to be pre-booked. Non-resident tea and coffee service will also be suspended.

Menus will be sent to guests pre-arrival and are available on this website.

Tables, chairs, and cutlery will be cleaned and disinfected between guests.

Services will be adjusted to prevent regular trips to individual tables by the restaurant team.

In-room dining is available at all service times.

 

Check-out

Your bill will be placed under your door on the day of departure.

If your bill has a zero balance, you are requested to call reception to advise us of your departure and then depart, leaving your key in the room.

All guests with an outstanding balance will receive an email with a payment link to enter your card details. Payment can be taken at reception on request.

 

Please note, our measures and policies will be updated regularly.


Online room bookings are open

Restaurant table bookings can be made online

Telephone reservations can be made on 01422 240024, 10.00am-4.00pm

Or please email your enquiry to us and we will respond as quickly as possible:

General enquiries: info@holdsworthhouse.co.uk

Wedding enquiries: weddings@holdsworthhouse.co.uk