COVID-19 UPDATE
Updated: 31.07.20
Dear Guests
Following the announcement from the Government on July 30th 2020 that from July 31st 2020 people from more than two households are now no longer to meet in private households or gardens in the Calderdale area, I should like, as far as possible, to clarify our position.
Holdsworth House Hotel remains very much open for business and we are still adhering to the original guidelines, which we had in place from our re-opening on July 10th. We have simply had to make a few minor adjustments. We are confident that our existing procedures are such that you can feel confident when visiting and know that you are in good hands.
Guests are still permitted to dine in our restaurant and book an overnight stay if they are from the same household. Two households are still permitted to enjoy afternoon tea or lunch in our beautiful gardens, weather permitting, as long as they adhere to appropriate social distancing measures as outlined by the Government. We are looking at more interesting options outside to accommodate restaurant guests and details of these will be posted on the website next week.
As always, our commitment to the safety of our team and guests is paramount.
If you have a booking with us at present, which is now not permitted due to the change in guidance, we would ask that you make contact with our team on 01422 240024 to amend or reschedule. It will certainly assist us to navigate this new and uncertain bump in the road.
I would like to thank you once again from everyone at Holdsworth for your support and understanding during this time.
Kind regards
Joseph Farrar
General Manager
We have been awarded the official UK mark 'We're Good To Go' to signal that Holdsworth House is a business that has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
At present, the hotel will only be operating at 50% capacity. This means that, until further notice, we will only be opening 18 of our 36 bedrooms and taking bookings for 50% of our tables in the restaurant.
Our bar will remain closed for public service for the moment (guests will be able to order drinks from members of our team).
Guest considerations
We have removed all printed magazines, leaflets and brochures from the bedrooms and public areas. Some are available on request.
All guests are encouraged to use the Holdsworth House App or this website for information pre-arrival and for the duration of your stay.
Where possible, all correspondence will be done via email and we will encourage guests to use online options for payments.
We have introduced perspex screens on our restaurant and reception desks.
Prior to arrival and check-in
Guests will receive an online check-in form, which is to be completed prior to arrival. This will also confirm that no member of the visiting party is displaying symptoms and that they are all from the same household or bubble, as per the Government's advice at that time.
Anyone with symptoms will be asked to re-arrange their booking for a future date and this will be done free of charge.
Sanitiser stations will be positioned at the entrance and throughout the hotel, and you are asked to use this upon entry and as you move around the building.
Our luggage storage and assistance service is currently suspended.
Check-in and key collection will be done in a safe, efficient and contactless way.
Housekeeping
All touch points will be sanitised as frequently as possible. Frequent use items, such as door handles, bannisters and public area toilets, will be cleaned regularly. We will have a dedicated member of the team on hand throughout the day to sanitise the public areas.
All bedrooms and public areas will be cleaned using hospital-grade cleaning products.
Daily servicing of your bedroom will now only be done on request and at a coordinated time.
Where possible, rooms will be left unoccupied for 20 hours before the next guests’ arrival.
Bedrooms will be decluttered for ease of cleaning and any nonessential items, such as cushions, throws and ornaments, will be removed.
Sanitiser will be readily available on request.
Dining
Adjustments have been made to the hotel and restaurant to allow for more space and social distancing. We have further enhanced our garden and outdoor space too to create more seating for al fresco dining.
Breakfast dining times will be pre-booked and will be table service only.
Lunch, afternoon tea and dinner will also need to be pre-booked. Non-resident tea and coffee service will also be suspended.
Menus will be sent to guests pre-arrival and are available on this website.
Tables, chairs, and cutlery will be cleaned and disinfected between guests.
Services will be adjusted to prevent regular trips to individual tables by the restaurant team.
In-room dining is available at all service times.
Check-out
Your bill will be placed under your door on the day of departure.
If your bill has a zero balance, you are requested to call reception to advise us of your departure and then depart, leaving your key in the room.
All guests with an outstanding balance will receive an email with a payment link to enter your card details. Payment can be taken at reception on request.
Please note, our measures and policies will be updated regularly.
Restaurant table bookings can be made online
Telephone reservations can be made on 01422 240024, 10.00am-4.00pm
Or please email your enquiry to us and we will respond as quickly as possible:
General enquiries: info@holdsworthhouse.co.uk
Wedding enquiries: weddings@holdsworthhouse.co.uk
