Holdsworth House Hotel & Restaurant – Privacy Statement
“Holdsworth House”, “we”, “us”, “our property and “our hotel” refer to the Cavalier Country Club Ltd, trading as Holdsworth House Hotel and Restaurant.
Information Collection and Use
At every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This personal information may include: your contact information; information related to your reservation, stay or visit to a property; participation in a membership or loyalty program; participation in a sweepstakes or marketing programs (even if you do not stay at our hotel); information related to the purchase and receipt of products or services; personal characteristics, nationality, income, passport number and date and place of issue; travel history; payment information; guest preferences; marketing and communication preferences; information about vehicles you may bring onto our property; reviews and opinions about our hotel (if they are identified or associated with you); groups with which you are associated for stays at hotels; transaction and correspondence details; and other types of information that you choose to provide to us or that we may obtain from third parties. We may also record details on joint travelers, including their names. We may also collect and keep information and records related to conversations, including recording or monitoring customer service calls.
Surveys: We may request demographic data or other personal information in customer surveys.
On-property Collection: Local laws may require that we collect additional personal information during registration/check-in. We may also use closed circuit television and other security measures at our property that may capture or record images of guests, visitors in public areas and information related to your location while on our properties via keycards and other technologies. We may also use other technologies that record sound or video to protect our staff.
Event Profiles: If you plan an event, meeting or wedding with us, we collect event specifications, the date of the event, number of guests, details of the guest rooms, and, for corporate events, information on your organisation (name, annual budget, and number of events per year). We also collect information about the guests that are a part of your group or event. If you visit us as part of a group, we may have personal information about you provided to us by the group and may market to you as a result of your stay with a group or attendance at an event. If you visit us as part of an event, we may share personal information about you with the event planners so they may include you as part of the event. If you are an event planner we may also share information about your event with third-party service providers who may market event services to you.
Social Media: If you choose to participate in Holdsworth House-sponsored social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. You should understand that you may be subject to the terms and conditions and any privacy policies of the social media site and that Holdsworth House is not responsible for your activities on social media sites.
Forward-To-A-Friend: From time to time, we may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend, whether via the Internet, a stand-alone kiosk or mobile. If you choose to do so, we will ask you for the recipient’s name and email address, along with the text of any message you choose to include, or you may be able to use a pre-populated message. By using this feature, you represent that you are entitled to use and provide us with the recipient’s name and email address for this purpose.
Employment Applications: If you choose to apply for employment with us we may collect data on your work history and addresses, home address, age, nationality, ethnicity. By applying for a position within our hotel you knowingly provide the information that may be used and shared amongst personnel who will be assessing your details in relation to the vacancy in hand.
Holdsworth House Websites:We may collect personally identifiable information when you visit or use our websites’ pages. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page you requested.
We may use this information for three general purposes: to customise the content you see, to fulfill your requests for certain services and information, and to contact you.
Personal Information We Collect from Third Parties
In addition to the information we collect from you directly, we may also infer information about you based on the information you provide to us or from Other Information we receive. (See below for more details about “Other Information.”) We may also collect information about you from third parties, including information from our marketing partners, information from social media sites consistent with your settings on such sites, such as social media sign-on programs, and from third-party sources. We may append this information to the information we have on file for you and share it with others consistent with this Statement.
Use of Personal Information Collected About You
We use your personal information to provide the services you request from Holdsworth House, or which are part of a program you have joined or a purchase you have made. We also use your personal information to provide you with information about meeting and event planning and access to specific account information for administrative purposes. In addition, we may use your information to: improve Holdsworth House’s services; provide you with the expected level of hospitality; ensure our site, products and services are of interest to you; process enrollments and applications; and facilitate collections. We also use the information to provide or offer you newsletters, promotions and featured specials, other marketing communications, product or service awareness marketing, to conduct surveys, sweepstakes, prize draws, and other contests. We may provide these communications online, via email, telephone, mobile/text messaging (including SMS and MMS) and postal mail. We may also aggregate your personal information with data from third-party sources for purposes of data hygiene and analytics. We do not have any mechanism for verifying your email address, so it is your responsibility to ensure that we have the correct (and preferred) email address for you.
How We Share Personal Information
Group Events or Meetings:If you visit Holdsworth House as part of a wedding, group event or meeting, information collected for event planning may be shared with the organisers of those meetings and events, and, where appropriate, guests who organise or participate in the meeting or event.
Business Partners:From time to time we may partner with other companies to provide products or services and may share your information with our business partners to provide those products or services to you. For example, we may use a consultant to operate marketing communications and share personal information with them in order to provide those services. Or we may partner with a tourist attraction to combine tickets to such third-party attractions and events and may share personal information to provide such products.
Co-sponsors of Promotions:We may co-sponsor promotions, sweepstakes, prize draws, competitions, events or contests with other companies, or we may provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these sweepstakes, events or contests, we may share your information with our co-sponsor or the third-party sponsor.
On and Off-property Services:We may share personal information with third-party providers of on-property services that provide services such as beauty treatments or off-site third-party partners such as local booking tee-times for you at local golf courses, or table reservations for dining experiences.
Service Providers:We rely on service providers to provide certain products and services, such as to facilitate administrative functions and information technology operations, credit card billing, reservations services, providing services in connection with our websites; communicating news and delivering promotional and transactional materials via email, direct mail, and online and mobile advertising; processing credit card transactions, data hygiene and enhancement services; professional services such as accounting, auditing and legal advice; investigating accident reports; processing insurance claims; and administering sweepstakes, prize draws, competitions and customer surveys. Holdsworth House will disclose personal information to service providers as appropriate.
Business Transactions:As we develop our business, we might sell, buy, restructure or reorganise businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, Holdsworth House may, in its sole and absolute discretion, transfer, sell or assign information collected, including, without limitation, Other Information and personal information, to one or more affiliated or unaffiliated third parties.
Telemarketing:We may receive your telephone number from our partners or from other sources, which we may use for telemarketing purposes.
Other: In addition, Holdsworth House may disclose personal information in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal process, (iv) protect the rights, privacy, safety or property of Holdsworth House, site visitors, guests, employees or the public, (v) permit us to pursue available remedies or limit the damages that we may sustain, (vi) enforce our websites’ terms and conditions, and (vii) respond to an emergency.
Information Sharing and Disclosure: We will not sell or rent your personally identifiable information to anyone. We will send personally identifiable information about you to other companies or people when:
- We have your consent to share the information;
- We need to share your information to provide the product or service you have requested;
- We need to send the information to companies who work on behalf of Holdsworth House to provide a product or service to you (unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us);
- We respond to subpoenas, court orders or legal process;
- We find that your actions on us violate the above terms of service, or any of our usage guidelines for specific products or services.
The term “sensitive information” refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs.
Personal Information From Children
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
Links to Third-Party Websites
Our site and our mobile applications may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties.
Protecting Personal Information
Holdsworth House will take reasonable measures to: (i) protect personal information from unauthorised access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date as appropriate. We also seek to require our affiliates and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you.
For online transactions, we use reasonable technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
For your own privacy protection, we encourage you not to include sensitive personal information in any emails you send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We will not contact you by mobile/text messaging or email to ask for your confidential personal information or credit card details. We will only ask for your confidential personal information or credit card details by telephone when you are booking a reservation or promotional package by telephone. If you receive this type of request, you should not respond to it. We also ask that you please notify us at email@example.com
Changing and Accessing Your Personal Information
To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct and/or suppress personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to the following address: Holdsworth House General Manager, Holdsworth House, Halifax, West Yorkshire, HX2 9TG, England. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.
In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that Holdsworth House ceases using personal information about you on the grounds that such personal information was acquired by unjust means or used in violation of law by sending your written request to Holdsworth House General Manager, Holdsworth House, Halifax, West Yorkshire, HX2 9TG, England. We will seek to honor those requests consistently with applicable law.
Retaining Personal Information
We retain personal information about you for the period necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.
Choices – Marketing Communications
If you have given us your contact information (postal address, fax number, email address or phone number), we may want to inform you about our products and services or invite you to events by email, telephone, mobile/text messaging (including SMS and MMS) or post.
You may change the communications you receive from us by writing to us (and including your email address) at firstname.lastname@example.org or Holdsworth House General Manager, Holdsworth House, Halifax, West Yorkshire, HX2 9TG, England. Please note, however, that if you change the communications you receive from us as described above, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with whom we have already shared your personal information (i.e., to whom we have already provided your personal information as of the date of your opt-out request).
If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in the email you receive from us.
We may modify this Statement from time to time. Any changes to our Statement will become effective upon posting of the revised Statement on the site. Use of the site following such changes constitutes your acceptance of the revised Statement then in effect.
If you have any questions about this Statement or how Holdsworth House processes your personal information, please contact us by email at email@example.com or by postal mail to Holdsworth House General Manager, Holdsworth House, Halifax, West Yorkshire, HX2 9TG, England
Using our Website – Terms and Conditions
By accessing our websites at www.holdsworthhouse.co.uk, you agree to the following terms and conditions and other applicable law(s). If you do not agree to be bound by these terms and conditions, please do not use the sites:
- All the information and material provided on our website is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Holdsworth House;
- All the information, contents, text, images, including but not limited to html code, photography and buttons is the property of Holdsworth House and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent;
- The information on this site is provided free of charge and for informational purposes. Links on this site may lead to services or sites not operated by Holdsworth House. No judgment or warranty is made with respect to such other services or sites and Holdsworth House takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk;
- This site is provided “as is” and Holdsworth House expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose;
- In no event shall Holdsworth House Hotel or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this website, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages;
- All trademarks used or referred to in this site are the property of their respective owners;
- “Holdsworth House Hotel” and the Holdsworth House logo are trademarks of Holdsworth House.